CLOSING DATE 17.09.24

Purpose of Position

The purpose of the position is to provide additional support to the Team Leader/Care Manager aiding to the day to day running of service delivery.

Hours: 37.5 hrs Full Time/Permanent  (Set pattern of work)   £12.80 per hour

Principal Responsibilities

• Work to policies and procedures and current regulations.
• Support with the on call duties on a rota basis.
• Support with co-ordination where required.
• Regularly update team leader/care manager providing reports when necessary.
• Attend meetings/ reviews as and when required.
• Manage the collection and distribution of folders.
• Shadow new employees.
• Highlight any areas for improvement i.e. staff training, knowledge and competency etc.
• Complete records/documents where required.
• Ensure all medication records are up to date and accurate.
• Maintaining accurate electronic and manual documentation.
• Monitor and manage the ordering of incontinence aids, medications etc and to update relevant records.
• Liaise with other health care professionals in an appropriate and professional manner.
• Assist with the physical care of service users where required.

Person Specification – Essential Criteria

• Have an excellent level of written and spoken communication in English.
• Must be a driver with own use of vehicle.
• Must be conversant with Microsoft office packages and emails.
• Must be able to work well within a team environment and be professional at all times.
• Have experience in the care sector – a minimum of 12 months.
• To be able to organise and time manage effectively.
• Be reliable and flexible.
• Have a high attention to detail.
• Work on your own initiative.
• To have good mentorship skills.
• Minimum Level 2 in Health and Social care and/ or working towards level 3 (or willing to)
• Be able to deal with emergencies and difficult situations whilst displaying empathy, understanding and respect.
• Right to Work in the UK
• Valid Enhanced DBS
• Be able to demonstrate basic life skills such as cooking, cleaning, shopping etc

Person Specification – Desired Criteria

• Be positive, and a confident communicator.
• Have knowledge of current regulations.
• Be professional at all times.
• Be able to resolve initial conflicts.
• Have a good understanding and have worked in a domiciliary setting.

Skills and Attributes

• Be able to plan and organise time efficiently.
• Have an ability to work and cope under pressure.
• Be flexible and reliable.
• Have good people management skills.
• Work on own initiatives, prioritise and meet deadlines.
• Strive for compliance with quality assurance.
• Be open to new opportunities for learning and identifying the limits of skills and knowledge.
• Be open and transparent and share new ideas for improvement of services and processes.
• Be approachable.
• Be conversant with Microsoft office packages and emails.